Help Desk Technician
Confidential Confidential Coppell, TX Coppell, TX Full-time Full-time From $15 an hour From $15 an hour Provide technical support and focus on resolving elementary break/fix issues.
Work with end users and IT staff to troubleshoot problems related to the desktop-computing environment.
The position requires excellent communication, technical and interpersonal skills, initiative, as well as the ability to provide top-notch support and service to internal users.
Responsibilities:
Answer direct calls to the Helpdesk for IT support Create support tickets for all issues reported via phone and e-mail Research tickets reported via the help desk system to guide developers in understanding the nature of the issues Independently resolve problems of moderate to complex scope Resolve incidents using existing documentation and pre-defined processes Create documentation for solutions to common issues Manage user security in company's ERP system as directed by department and operational managers Assist with PC deployment, including PC imaging Assist with conducting new hire equipment, account and configuration preparation Install software necessary to user roles and system policy Assist the network and server infrastructure teams Troubleshoot email and internet connectivity issues Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines Provide feedback and ideas Assist with special projects as requested Qualifications & Required Skills:
Excellent interpersonal customer service skills Excellent verbal and written skills, the ability to communicate clearly and professionally Strong organizational/analytical skills and an attention to detail Excellent hardware skills with an understanding of PCs and competent to resolve issues in a timely manner Knowledge of Windows 10, and PC hardware Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers Associates degree in computer science or equivalent experience preferred.
A+, Net
certifications preferred
Benefits:
Health, Dental, Vision, and life insurance options 401K retirement savings plan Paid Time Off Holiday Pay & More! Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Coppell, TX 75019:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Work with end users and IT staff to troubleshoot problems related to the desktop-computing environment.
The position requires excellent communication, technical and interpersonal skills, initiative, as well as the ability to provide top-notch support and service to internal users.
Responsibilities:
Answer direct calls to the Helpdesk for IT support Create support tickets for all issues reported via phone and e-mail Research tickets reported via the help desk system to guide developers in understanding the nature of the issues Independently resolve problems of moderate to complex scope Resolve incidents using existing documentation and pre-defined processes Create documentation for solutions to common issues Manage user security in company's ERP system as directed by department and operational managers Assist with PC deployment, including PC imaging Assist with conducting new hire equipment, account and configuration preparation Install software necessary to user roles and system policy Assist the network and server infrastructure teams Troubleshoot email and internet connectivity issues Enforce company security procedures and policies by ensuring all workstations and laptops meet security guidelines Provide feedback and ideas Assist with special projects as requested Qualifications & Required Skills:
Excellent interpersonal customer service skills Excellent verbal and written skills, the ability to communicate clearly and professionally Strong organizational/analytical skills and an attention to detail Excellent hardware skills with an understanding of PCs and competent to resolve issues in a timely manner Knowledge of Windows 10, and PC hardware Working knowledge of Active Directory, Group Policy, DNS, DHCP, and printers Associates degree in computer science or equivalent experience preferred.
A+, Net
certifications preferred
Benefits:
Health, Dental, Vision, and life insurance options 401K retirement savings plan Paid Time Off Holiday Pay & More! Job Type:
Full-time Pay:
From $15.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Ability to commute/relocate:
Coppell, TX 75019:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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